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•The Interaction Center Platform
The Interaction Center Platform is a powerful platform for implementing comprehensive interaction management covering not only telephone calls and faxes but also e-mail messages, Internet text chats and Web callback requests. It also provides a smooth transition from circuit-switched telephony to voice over IP. Using the Interaction Center Platform, enterprises, contact centers, and service providers can centralize the processing of all customer interactions and provide a new level of service and consistency.
•Netarx Provides Management Services to Global Access Point Data Centers
Netarx Inc., a provider of collaboration and data center services, announced the formation of an alliance with Global Access Point (GAP) for offering installation, monitoring and management services in GAP's mid-west data centers in the U.S.
•Operational Business Intelligence: Providing decision-makers with up-to-date visibility into operations
Use cases for operational BI; The difference between enterprise BI and operational BI; Criteria for a successful operational BI deployment.
•IP Telephony and the Interaction Center Platform
Telephony remains the dominant form of customer interaction for most businesses today and is certainly a fundamental component of effective customer service. Traditional telephony is now being joined by IP-based telephone options to reduce the cost of telecommunications and to increase communications options. The Interaction Center Platform provides a number of methods to combine traditional circuit and IP telephony utilizing comprehensive support for a variety of telecommunications architectures.








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