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Featured Free Industry Resources

•Boosting Contact Center Performance Management with Genesys Applications
Effective operational performance is critical, but often difficult to gauge. In this podcast, Marsha Calfee and Jeff Woodland, both of the product marketing group at Genesys, outline their company's approach to Operational Performance Management. Specifically, they will highlight Call Center Advisors and Interactive Insights—two analytical applications that provide visibility into contact center operations, both real time and historical, which help managers make better customer services decisions.
•Trends and Transformation Impact within the OSS/BSS Marketplace
Alcatel-Lucent, in partnership with Nemertes Research and HP hosted a webinar that discussed the latest techniques for using data productively without reducing its value by locking it away. This Podcast provides a snapshot of the key takeaways.
•InsideView Wins Beagle Research Group's 2008 WizKid Award
Honoring InsideView CRM for giving customers a competitive advantage in the sales process, Beagle Research Group has given its 2008 WizKid Award to InsideView.
•The Facts About SIP
After years of refinement, the international SIP standard continues to become more integral to the movement toward converged voice and data communications. Unfortunately, some legacy vendors are still questioning various aspects of the open SIP standard. Here are a few of the more common objections going around and the Interactive Intelligence responses to them.








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