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Featured Articles
Unified communications solutions can assist with streamlining phone processes and reducing the incidence of call failures. They can also help with increased security, accountability for the purpose of call accounting, and safeguards to ensure that quality continues to be high. Call failures or dropped calls are important to avoid, as they can drive down leads, conversions and sales.
Chinese company Synway Information Engineering has a long history as a designer of telecom hardware and IP communications solutions. The company now has a global focus, working with system integrators and service providers in 56 countries and offering a broad product portfolio with an emphasis on signaling and media processing technologies.
Xura Elements aims to integrate simplicity, mobility and the social aspects of real-time communications with business process optimization. The result: reduced contact center costs and the ability to create new customer engagement experiences simply, with click-to-call and click-to-communicate options.
Videoconferencing technology has exploded in popularity over the past several years, bringing substantial changes to the way businesses operate and how employees communicate with each other.
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