WEBINAR: Ending the Multi-channel Frustration
Insights into Delivering Exceptional Multichannel Customer Service
Wednesday February 27, 2013
TIME: 2:00 PM ET/ 11:00 AM PT
The traditional approach to address changing customer expectations has been to add customer service channels such as voice, IVR, email, web, social in a siloed, knee-jerk fashion. This approach is outdated and creates too many gaps in the conversation, ultimately frustrating consumers.
Forrester data shows that there has been a shift in channel usage, particularly towards digital and social. Forrester data also shows that only a third of the companies actually succeed at fulfilling customer expectations for communicating via multiple channels.
What's needed is a strategy that enables one, consistent conversation with consumers, regardless of channels. How do you get there?
Register Now for this webinar. We'll address this question with help from Principal Analyst at Forrester, Kate Leggett and provide new insights on how to:
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Consolidate your customer service channels
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Future proof your contact center architecture
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Develop a customer centric strategy and differentiate your customer experience
Register Today
Intel's New Tool Helps You Translate Apple iOS Apps to HTML5
By
Frank Griffin, TMCnet Contributing Writer
Developers want their application to be used in as many platforms as possible without having to write the code for each platform. Rewriting code is a time-consuming process many would love to avoid, but it is a necessary evil if you want to capture the market share of other platforms.
When it comes to Apple (News - Alert) iOS devices for iPhone and iPad, most developers use Object-C, but the code used to write these apps is for these devices. Other devices cannot use these apps directly, eliminating a large portion of the market.
The Intel (News 
- Alert) HTML5 App Porter Tool, currently in beta, will make many developers incredibly happy if it delivers on its promise.
HTML5 is increasingly being used by developers because different OS and devices support the format. This eliminates the need to rewrite the code of an app because it allows the same code base and can be used in numerous different app releases.
So how does Intel manage to take the Objective-C code and turn into HTML5? First of all, it’s not a complete conversion, but it goes as far as possible. It might seem like a letdown, but a developer will take any tool that will prevent him or her from rewriting any code, even if it’s a single line... Read More
