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September 29, 2006

Panasonic Unveils Hybrid IP-PBX that Tailors to a Business' Communications Needs

By Patrick Barnard, TMCnet Associate Editor

Panasonic has introduced the KX-TDA600, a full-featured, highly flexible, hybrid IP-PBX (News - Alert) which can be used to deliver only the services and features a business needs … when they are needed.




The integrated system, which serves a maximum of 160 ports (960 ports with DXDP), can be used for either VoIP or ISDN. In either case it uses QSIG, a high-level protocol for system-to-system communications, to allow the network to operate as if it were a single, cohesive unit.

Perhaps most impressively, the system can be used to quickly set up a wireless network that enables employees stay connected anywhere within a coverage area. This can be achieved by installing base stations at each location and equipping employees with Panasonic’s 2.4GHz multi-cell wireless handsets. The system, which is capable of handling up to 512 wireless handsets, not only connects employees in different offices, it can also be used to keep track of where employees are within the coverage area and sends them their calls. When used in conjunction with the gateway and extender or IP handsets, it enables home workers and employees at remote branches to access all the features delivered by your company’s central communication platform.

Also making the KX-TDA600 attractive is the fact that it can easily be expanded (and thus can grow as your company grows). With its free slot architecture, one can easily insert expansion cards and access new features, as well as expand the system’s capabilities. The system’s modular design also makes it much easier to service and maintain. Modules can be changed or upgraded without switching off the system, thus keeping downtime at a minimum. Even if the system fails, all the system information can be reloaded via an SD memory card.

Best of all, the system is compatible with Panasonic’s legacy systems, including the TDA200/100. According to the company, “upgrading to the TDA600 architecture is inexpensive and easy to do.”

In addition to being practically “future-proof,” the KX-TDA600 has a wide range of applications. It can be used in the hospitality industry and in call centers - for remote users and for IP networking. It even integrates with Panasonic’s KXT-VM voice range with integrated email delivery.

In terms of its application in the call center, the system “has a built-in UCD feature that allows calls to be distributed and organized according to purpose and priority, making a call center more efficient while keeping the customer’s needs at the forefront,” a press release from Panasonic states. “Calls can be queued while lines are in use and music or a prerecorded promotional message can be played for waiting callers to help reduce lost calls and missed business opportunities. Calls can also be assigned to an additional back-up destination for those not answered within a specific amount of time.”

“The KX-TDA600 builds on Panasonic's long history with business communications systems,” said Larry White, national marketing manager for Panasonic, in the press release. “It’s a powerful tool for today’s business needs, and expandable for the needs of tomorrow.”

“Panasonic designed the KX-TDA600 as a long-term solution for businesses,” White added. “This power and versatility allows a business to manage calls effectively, keep employees in communication with each other, and let them all concentrate on their business, instead of worrying about missed or dropped calls, or busy phone lines.”

Two of Panasonic’s recently introduced IP phones, the KX-NT136 and the KX-NT265, are ideal for the system – and using these phones will spare a company from having to run a separate telephone line.

For more information about this new system and the phones that work with it, visit www.panasonic.com.

What’s the number one VoIP conference in terms of attendance? What’s the leading VoIP expo for exhibitors in terms of lead generation? And which VoIP industry event will feature special attractions for service providers, resellers, and the enterprise and SMB market as well as an overview on the Future of IP Telephony? Answer: INTERNET TELEPHONY Conference & Expo, WEST, which runs October 10-13, 2006. See you in San Diego!

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Patrick Barnard is Associate Editor for TMCnet and a columnist covering the telecom industry. To see more of his articles, please visit Patrick Barnard’s columnist page.

(source: http://www.tmcnet.com/comsol/articles/2878-panasonic-unveils-hybrid-ip-pbx-that-tailors-a.htm)

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