Call Recording Featured Article

Alteva (News - Alert), a WVT Communications Group company and provider of Unified Communications (UC) solution, announced it has expanded the line of hosted UC services with the addition of a hosted call reporting and call accounting platform.

“The addition of call reporting feature enhances Alteva's Unified Communications (News - Alert) offering, providing customers with access to previously unavailable, underutilized data and insights about critical business operations, efficiency and excellence in customer service,” said Mike Timar, vice president, Product Management at WVT Communications Group, in a statement.

Alteva Call Reporting provides value for hosted IP voice customers and resellers at companies of all sizes. It acts as a continuous archive for all telecommunications activity. The call reporting solution can track all call details including phone number, extension as well as caller ID information.

Further the hosted call reporting solution also provides a call flow measurement report that details the departmental call activity. The solution is ideally designed for industries such as legal, healthcare and education.

The advantage of hosted call reporting is that it does not require new equipment or capital expenses. The solution provides a range of call tracking applications such as account code tracking and billing. Businesses, campaign managers and customer service providers can measure activity to ensure accurate staffing of resources.

"The launch of the Alteva Call Reporting is essential as Alteva continues to deliver best-in-class products and services that meet the demands of today's competitive small and medium-sized business customers," Timar added.

A proper call accounting software solution can provide more than just a black-and-white balance sheet; with call accounting software in place, companies can examine their bills in different situations with an eye toward making changes, according to a recent TMCnet piece.  

With the proper analysis behind the calling, a company can make a variety of decisions related to marketing, call center performance, traffic reports and more.