Call Recording Featured Article

Having won over 50+ industry awards for innovation and performance and included by Gartner in the industry Magic Quadrants since 2000, it was not surprising that Altitude Software (News - Alert) was recognized once again as a finalist for “Innovation of the Year” at the European Call Centre & Customer Service Awards.

Altitude’s proven contact center software solution boasts more than 15 years of outstanding results. uCI 8, the new release, has many additional features that promise to increase the profitability of the contact center, according to company officials.

uCI8 is a software suite that reportedly manages enterprise functions in real time and accelerates the creation of services and campaigns in four key contact center business areas. It also provides the centers with the latest technology and flexible ways of running their businesses.

“It offers contact centers a cost-effective solution and helps them to significantly increase productivity, campaign success rates and improve service quality levels,” said Richard Woollaston, vice president for Northern Europe & Global Accounts at Altitude Software.

In addition, the Altitude uCI suite allows companies manage the various touch points of the organization and enables a consistent unified customer experience across all interaction channels. This helps optimize the long-term value of each customer relationship.

The current nomination merely reinforces Altitude Software's unique positioning as a prominent market player in a rapidly evolving sector.

With about 1100 customers in 80 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support.

Other news reports Altitude Software, a provider of unified customer interaction solutions, has enabled strong revenue growth and seamless expansion to a second site for Reffekt, a provider of intelligent multichannel solutions to help companies build stronger customer relationships.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

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