Workforce Management Featured Article
TOA Helps Cable Companies and More Efficiently Manage Their Workforces
You know that an idea has seeped into popular culture when it was the subject of a Seinfeld episode. Such is the case for the old idea that cable company technicians are always late and make you wait around forever for them. While this made for an entertaining storyline for Kramer 15 or so years ago, it is certainly not the case now, thanks to companies like TOA Technologies (News - Alert) have developed workforce management solutions to ensure that cable companies – and other providers – manage their workforces effectively.
TOA specializes in customer appointment management. Its SaaS (News - Alert) solutions help back offices with routing and dispatching, and TOA boasts mobile apps and predictive algorithms to notify workers when appointments are scheduled. The company works in a variety of verticals, including cable, telco, utilities, retail, and more.
Oftentimes, tier one companies that need workforce management solutions have lots of separate systems in place or are tied down to legacy, on-premise solutions. In this age of BYOD, TOA offers a simple, Web-based portal that helps improve customer experience measurements.
With the BYOD trend, workers in the field want to use whatever device they have, and TOA solutions account for this. They also account for other huge industry trends, like big data and cloud computing, taking a host of information in the back end and analyzing, slicing and data mining it. By looking at technician profiles, for example, the TOA software can help route optimally, making choices based not only on skills but also considering location and available equipment.
In the past year, TOA has grown quite a bit, expanding in both Latin America and Europe. While the cable industry remains its largest vertical, it is branching out as well. The company invests quite a bit in research and development, ensuring that it has the latest and greatest technology.
TOA is looking to create an exceptional experience, with the best products, services and interfaces. It’s a far cry from the old days of cable technicians. See below if you don’t believe me:
Edited by Ashley Caputo