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Michelle Pasquerello

[June 30, 2005]

IT EXPO Preview: Transition Your Contact Center to IP

BY Michelle Pasquerello, Online Channels Editor, TMCnet

From October 24-27, 2005, TMC will host the 12th INTERNET TELEPHONY Conference & EXPO, the industrys #1 VoIP conference in Los Angeles, California.

On Wednesday, October 26, 2005, Craig Covington of Aspect Communications, along with Charlie Henderson of EADS TELECOM and Michael Barnes of MCI, will be presenting a session titled Transition Your Contact Center to IP as part of the IP Contact Center Summit at Internet Telephony Conference & EXPO.

According to a recent Gartner report, wide-scale adoption of VoIP by mission-critical mainstream call centers will occur in 20052006, and because migration to VoIP takes time, the planning should begin now. IP contact centers have arrived. VoIP solutions are an efficient, effective way to facilitate multi-channel customer interactions across an enterprise-wide network and if properly assessed, planned, implemented, and operated, converged IP contact centers can yield substantial cost savings and significant architectural flexibility to address strategic business imperatives. In this panel discussion, the presenters will explore the essential steps to creating a converged IP contact center that supports business requirements.

For more information, visit INTERNET TELEPHONY Conference & EXPO on the Web.

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