Keep ahead of all the other contact centers by attending Bay Bridge Decision Technologies’ three part Webinar hosted by TMC. The three part Webinar series will talk about strategic planning for contact centers presented by Ric Kosiba, co-founder and president of Bay Bridge Decision Technologies’.

 

Explore the "three legged stool", people, technologies and processes necessary to ensure your organization is positioned to make the best strategic decisions for your contact center network. Great performance starts with a great plan.

 

Contact center strategic planning is the art and science of forecasting, staff planning, what-if analysis, budget planning, and variance analysis- has never been as important to the enterprise as it is in this business cycle.

 

Learn about:

 

Who should attend?

 

The first session will be held on April 28, 2009 at 2:00pm ET/ 11:00am PT, entitled The Importance of Strategic Planning: How Strategic Planning Mishaps Can Cost Your Organization Dearly (and You Might Not Even Realize It!)

 

Session 2 will be held on June 16, 2009 at 2:00pm ET/ 11:00am PT. This session is called, Strategic Planning Technologies: Contact Center Modeling from Forecasting, to Requirements Generation to Hiring/Overtime Plans to Budgets and Variance Analysis.

 

The final session will be on October 6, 2009 2:00pm ET/ 11:00am PT. Named, The Optimal Strategic Planning Process: Learn From the Best Companies.

 

These sessions are important to maximize your contact centers business and effectiveness.

 

Register now for this FREE Webinar and let Bay Bridge Decision Technologies’ along with TMC (News - Alert) help your contact center.