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December 17, 2008

Packetel Discusses Benefits of Web Conferencing Solutions, 2008 Achievements

By Stefania Viscusi, Assignment Desk Editor

Advanced technologies like those offered via the Internet have played an increasingly important role in today's world. Using cost effective Web-based solutions means businesses and users can continue to effectively collaborate and communicate without wasting time and money traveling to a central location.
Packetel, a telecom services company, offers Web conferencing solutions that provide a convenient and affordable way to avoid traveling to and from business meetings and provides the ability to quickly and easily set up online meetings with their Turbo Meeting solution.
I took some time recently to ask Packetel (News - Alert) about their company's accomplishments this past year and other impacts on their business. Below is our discussion.
Looking back at 2008, how would you characterize the year for your company?
It was a good year for our company, we strengthened our Internet fax and international calling by adding more features that are convenient to our customers and we officially launched our Web Conferencing services in 2008 - expanding our services in a dynamic way.
What were the key trends that impacted your business?
Global warming created an opportunity for us because our Internet fax service helps people to cut down less trees, save paper and stay green. And also, Web conferencing eliminates physical meetings, saves gas – all of which are helpful during a recession.
During the presidential campaign, the use of electronic fax and the Internet also had a big impact on our company.

What was your company’s biggest achievement in the past year?
Our biggest achievement is the addition of more features for our Internet fax and international calling services as well as the launch of our new Web conferencing service – all of which have helped us to continuously gain customers even in these tough economic times.

What are your customers looking for in the coming year?
We believe our customers are looking for us to keep our excellent service quality and to add more features and expand our product lines.

Do you think a new administration in Washington, D.C. will be good for the communications industry? If so, how? If not, why not?
We think the new presidential cabinet will embrace a high-tech and new communication method, meaning more Internet use for the general public and since our product is internet dependant, the new administration actually supports our business and along with the overall telecommunication industry.
If you had to make one bold prediction for 2009, what would it be?
In 2009, the housing industry will turn the tables and there will be cheaper cars with more gas mileage so people will enjoy more technologies, which will help our business as people can enjoy our low cost Internet fax, international calling service and Web conferencing to help them save money.
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Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.

Edited by Stefania Viscusi

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