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VoIP Feature Article


February 28, 2007

Quintum VoIP Net Saves $1 Million for Mexican Retailer

Spencer D. Chin, TMCnet Web Editor

Quintum (News - Alert) Technologies said that its intelligent VoIP switches and gateways have helped Coppel, S.A. de C.V, one of Mexico's leading retailers, save over $1 million in their first year of implementation.
Coppel worked with its value-added distributor Binnacle to help design an effective and easy to deploy VoIP network. Binnacle recommended Quintum VoIP switches and gateways because they would install easily throughout Coppel's heterogeneous PBX network and because they would allow Coppel to support analog and modem-based devices, as well as fax machines.
In addition, Quintum switches could also be installed in any of Coppel’s new stores which were 100% IP telephony locations, giving the company with a seamless, easily managed end-to-end VoIP environment. Tenors’ MultiPath architecture was a key feature and an essential element for Coppel’s decision.
Coppel also invested heavily in wireless networking to provide on demand customer data to all stores, allowing managers to quickly communicate with each other to make time sensitive decisions about money and merchandise. This enterprise data network created a significant opportunity for Coppel to implement VoIP to save inter-office telecommunications costs.
One year after Coppel implemented VoIP service, the company saved over $1,000,000.
"Our investment Quintum's VoIP technology and Binnacle's services has been a wise one," says Sergio Trias, chief of IT and Communications support department of Coppel. "By leveraging our IP network to carry inter-office voice traffic, we have improved our ability to serve our customers, reduce our overhead, and laid the groundwork for a new generation of applications that will provide us with further competitive advantages in a rapidly evolving retail market."
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Spencer Chin is a contributing editor for TMCnet. To see more of his articles, please visit his
columnist page.


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