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VoIP Feature Article


May 08, 2008

Quintum Whitepaper: "Premises to Keep: CPE as a Critical Success Factor for VoIP Service Providers"

Tim Gray, TMCnet Web Editor

VoIP technologies innovator Quintum (News - Alert) Technologies, a subsidiary of Network Equipment Technologies, announced today that it has published a new whitepaper entitled, “Premises to Keep: CPE as a Critical Success Factor for VoIP Service Providers.”

The paper was created to discuss the new obstacles faced by service providers in their efforts to deploy VoIP services to their business customers. Although VoIP is now often an attractive alternative to conventional analog voice and the PSTN, it is still maturing.

As the VoIP market continues to evolve however, service providers face a new set of challenges. It’s no longer enough simply to meet customers’ expectations regarding call quality, according to Chuck Rutledge (News - Alert), vice president of Marketing for Quintum.

“This white paper lays out 11 critical challenges faced by service providers deploying VoIP in today’s economic environment,” said Rutledge. “We have tried to clearly address potential issues that service providers need to be aware of, and how these issues can be resolved or avoided.”

Among these issues is the evolving role of the Service providers who must now also drive down costs, ensure the scalability necessary to support business growth, fulfill customer expectations in terms of performance and functionality, and differentiate themselves from the competition.

A service provider’s choice of customer premises equipment (CPE) plays a critical role in addressing these multiple challenges. Differences in CPE features and functionality can have a major impact on a wide range of issues that are of significant concern to VoIP customers, including survivability, support for existing analog devices, and PSTN connectivity. CPE characteristics can also have a substantial impact on installation and support costs. The selection of the right CPE is thus a crucial success factor for VoIP service providers.

Quintum’s Tenor solutions are designed to address the technical and business CPE requirements of service providers’ customers and the needs of their customers at the edge. Tenor’s capabilities – such as the Unified Communications (News - Alert) Proxy and intelligent MultiPath call switching – and a broad product line with a large number of configuration possibilities, offer a CPE solution that will fit the needs of service providers and integrate with their customers’ existing voice networks.

The whitepaper is available as a pdf on Quintum’s Web site at: http://www.quintum.com/files/prod_lit/PremisesTo_Keep.pdf

Tim Gray is a Web Editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To see more of his articles, please visit Tim Gray’s columnist page.

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