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VoIP Switch - Afraid of Jumping to VoIP?

February 05, 2014


Canceling the landline in favor of the mobile device took hold as a trend not long ago as consumers began to favor the lower cost, easily portable cell phone to the pricey tethered wall phone. Not long after everyone had to share with their friends and family that their landline number would no longer be available, the voice over IP became equally attractive.

Even before mobile took over in the landline space, commercials for services like Vonage (News - Alert) promised to reduce the consumer’s reliance on pricey plans and allow them to leverage their Internet connection for voice calls. The challenge, however, was that high-speed broadband wasn’t available in every market..

As a result, the VoIP developed a negative reputation and many a consumer and business owner became reluctant to make the switch for fear of low quality connections, dropped calls and network problems.

The good news is that technology has improved considerably since VoIP made its first appearance in the commercial market. Nevertheless, do your homework.  Any potential problems are easily avoided if you find the right partner.

A proven provider in the space will listen to your fears and educate you on why VoIP is a viable option now, even if it didn’t deliver in earlier offerings. They also understand how critical voice is to your business. Plus, they’ll likely offer an option for using the current system you have already in place, instead of a rip and replace solution. You don’t have to write off the investment you made in analog technology. Instead, use it to your advantage.

If you’re still on the fence about whether or not VoIP makes sense for your organization, let’s consider the challenges you can leave behind.

1. No Flexibility – With VoIP, adding another connection is as simple as checking a box on a website.

2. High Cost –You pay only for what you use and the hardware you currently have can stay in place with an IP-based system.

3. Lack of Scalability – If you grow, your VoIP platform can easily grow with you. The same is true if you need to downsize.

4. No Data – VoIP platforms can capture just about anything when it’s integrated into your network, allowing you to use the data you already have access to.

5. Lack of Integration – When your data is traversing one network and your voice calls another, it can be difficult to combine the information captured in your interactions to use for the greater good. Not so with VoIP.

It can be an anxiety-riddled decision to implement new technology in your proven environment. At the end of the day, however, the benefits are measurable and a value player in this space can help you navigate new territory.

Edited by Blaise McNamee

VoIP Switch - VoIP Comes of Age in the Enterprise

Traditional phone lines might have their place in a highly connected society, but the truth of the matter is, to stay afloat in a competitive business landscape, one needs a bit more than a plain old telephone system (POTS).

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