The many benefits of IP telephony (less costly and less cumbersome being just two of them) are driving enterprises to embrace VoIP and IP PBX (News - Alert) systems in a huge way. However, many customers lack understanding of the technology and how they can truly make the most of it.

In an effort to help bridge the gap, VoIP and IP PBX company IPitomy (News - Alert) launched an interactive online technical training academy just under a year ago. The site came as a great help for those dealers across the country tasked with explaining the nuances of the technology and its many potential benefits for customers keen on switching to a more sophisticated technology yet apprehensive of its outcomes.  

Now, the company has taken its helpful site to a new level by adding a comprehensive sales training module. As pointed out by a communication industry veteran Matthew Bellisario, “It is difficult enough for companies to keep up with the latest technology and learn VoIP, but an equally challenging barrier is learning how to sell it.”

In a competitive business environment, satisfied customers are the key to business growth and in order to satisfy the customers, a business should first understand their specific requirements. IPitomy’s sales training academy, which complements its technical training course, is geared toward providing dealers with advanced sales training, so that they are equipped to meet the needs of their customers.

Given the rising popularity of VoIP and speed of its adoption across industries, it is the responsibility of these dealers to help customers find a solution suitable to their businesses. With the help of multimedia materials, the online sales training academy aims to build up dealers’ knowledge of IPitomy’s comprehensive offering, which includes a complete line of IP telephony equipment including IP PBX systems, IP telephones, desktop call manager and call center software. The training will also help dealers better understand the requirements of their customers. With specialized product knowledge, it will be easy for dealers to come up with a solution that fulfills their customers’ unique requirements.