The old analog voice network is slowly being rendered obsolete as VoIP technology takes its place. This has indeed changed the telecommunication landscape tremendously. IPitomy Communications, a manufacturer of voice over IP PBX (News - Alert) systems, hopes to have made the landscape even more exciting by merging the power of VoIP with flexible interactive voice response (IVR) in its Smart Call Routing application.

Smart Call Routing is intended to allow selective routing of calls within the company so that they reach the right person, faster.

With advances in technology, businesses want more from their phone systems and IPitomy’s (News - Alert) Smart Call Routing aims to improve the number of options available while routing calls through a company.

The IVR systems that have previously allowed for the easy routing of calls has indeed removed many hassles in the running of businesses, but VoIP IVR goes a step further by not only bringing significant cost savings, but also by facilitating the setting up of a virtual contact center. This means that once agents have access to the Internet, information can be transferred to any agent, anytime, anywhere.

Thus we see that by leveraging powerful VoIP technology, workers in diverse areas can be connected using smart call routing. Even when businesses expand their phone system capabilities, the low cost of bandwidth and SIP trunking ensures that there is no financial drain.

Moreover, because VoIP is compatible with standard IT technologies, businesses can deliver a consistent experience throughout virtual contact centers and further improve customer service with more useful and meaningful applications.

Big changes are taking place in the way telecommunication services are being delivered and IPitomy is determined to be a big part of this transformation with its new application.