OAISYS (News - Alert), a provider of business voice documentation and contact center management solutions, recently formed a partnership with VoIP solutions provider Sterling Communications (News - Alert) to deliver advanced call recording features to Sterling customers.
The partnership will benefit the users of SterlingVOICE VoIP solutions in several key areas including quality assurance and personal development, risk management and regulatory compliance, dispute resolution and communication archiving, and work productivity enhancement.
"Sterling Communications has done an exceptional job of differentiating itself in a competitive market by providing their customers with a flexible, scalable and reliable hosted VoIP offering combined with a strong commitment to outstanding service and support," said Brian Spencer (News - Alert), president of OAISYS, in a statement.
"We look forward to enhancing that value proposition further with our call recording solutions and are eager to play an integral part in supporting their focus on creating total customer satisfaction," Spencer added.
Sterling’s hosted VoIP solutions provide companies of all sizes with advanced communications features and functionalities without the worries and expense of owning, administering and maintaining their own equipment—all for a set, per-user subscription cost that makes budget planning simple. On the other hand, OAISYS voice documentation and interaction management solutions are designed for companies in the healthcare, automotive dealerships, financial services, and the public sector. They are compatible with a majority of business communications system providers, as well as SIP-based communications services.
In fact, OAISYS Tracer and Talkument applications help to attract and retain customers by digitally capturing phone-based interactions for simple retrieval, playback and management.
This collaborative effort will help to create new opportunities for both companies as it provides users with a complete, cost-effective solution for all their voice, documentation and business process assurance needs.
Edited by Jamie Epstein