Peerless Network Chooses Empirix for Distributed VoIP Monitoring
September 22, 2008
By Anil Sharma, TMCnet Contributor
Peerless Network LLC, a provider of services that simplify interconnecting voice and data traffic across disparate networks, has selected Empirix's (News - Alert) Hammer XMS monitoring solution for added visibility into its four switch sites.
Empirix's Hammer XMS is a carrier-class monitoring solution designed to ensure the reliability and quality of next-generation services. Hammer XMS offers Network Engineering, Planning, Operations and Customer Care teams the ability to both efficiently and confidently deploy new services and maintain current services with higher quality and at a lower cost.
Hammer XMS that is being used by Peerless' network operations center and its engineers helps to isolate and troubleshoot customer issues by offering deep insight into all the protocols running within Peerless' soft switch network.
The Peerless Traffic Management Team uses Hammer XMS for the analysis of capacity and trends within the network, and its Customer Test and Turn-up Team uses the technology to assist in the establishment of new customer services. In addition, Hammer XMS's holistic view of Peerless' network includes legacy and VoIP systems, using both standard and vendor-proprietary protocols.
"Having a system like Hammer XMS allows us to more effectively utilize our operations staff," said Jim Brewer, vice president, voice services at Peerless, in a statement.
"This technology gives us never-before-seen visibility into all of our platforms, so rather than looking at the problems separately, we now have more efficiency throughout our entire process -- saving us time and cost, and improving overall customer service."
Peerless Network is a fully funded, privately held company focused on simplifying the interconnection process for other telecommunications service providers via a wide range of innovative services.
Based in Chicago, the company currently delivers services in Chicago, New York, Philadelphia and St. Louis. Peerless Network expects to be in a dozen major markets by late 2008 -- increasing market presence three-fold.
"When we began discussions with Peerless, they were specific about their need for a solution capable of in-depth service visibility, as well as some unique requirements pertinent to their usage of vendor-proprietary protocols," said Gordon Eddy (News - Alert), senior director, product management at Empirix, in a statement.
"We're happy to add Peerless Network to our growing list of companies that have taken the proactive step of implementing service quality monitoring to assist them in operating smoother internally and providing better customer service externally."
Empirix helps organizations adopt complex communications solutions with confidence. The company combines the industry's deepest knowledge of telecommunications and self-service applications with testing and monitoring solutions to ensure that its customers realize the promise of their technology investments.
Empirix claims to be the only company with expertise that spans the evolution of these advanced technologies across multiple markets -- from testing in R&D labs through monitoring the end-user experience.
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Anil Sharma is a contributing editor for TMCnet. To read more of Anil's articles, please visit his columnist page.Edited by Tim Gray