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April 28, 2008

TDI Selects Aculab's Prosody X Architecture for Liberation Contact Center Platform

By Anshu Shrivastava, TMCnet Contributor

Aculab (News - Alert) has announced that TDI, a provider of revenue-accelerating solutions for the contact center industry, has selected its Prosody X media processing technology for use in the Liberation platform.
The Liberation platform incorporates computer telephony integration, customer interaction, and sales campaign management tools delivered through a desktop interface to manage all aspects of the customer or agent interaction.
Aculab enables developers and systems integrators to produce a variety of communications solutions, and its products include media resources, digital network access, VoIP, fax, speech processing and conferencing.
The company’s Prosody X is a card designed for media processing in IP-based networks with TDM connectivity as an option. Designed around an IP core, its architecture makes the product distributable among different chassis platforms.
Chris Gravett, sales and marketing director at Aculab said that his company learned about TDI’s (News - Alert) requirements for media and signal processing early in the Prosody X development cycle and that it was clear to both companies that the IP-centric architecture of Prosody X was a good fit to meet the evolving demands of TDI’s users.
Kathleen Kelly, CEO at TDI commented that the Prosody X architecture is “extremely well-suited to meet the needs of our dynamic marketplace and enable us to offer the market a clearer roadmap to take advantage of VoIP while leveraging existing TDM solutions.”
Also, with Aculab, the company has added a valued partner who understands and delivers the framework to allow TDI to deliver offerings which their reseller partners and customers demand.
“Since the release of Prosody X, we have been working together to bring this new platform to market. We are certainly pleased that TDI has selected Prosody X for their Liberation platform,” said Gravett.
Last month, Aculab announced that WYDE Voice selected Prosody X media processing technology for their VM1000/3000 real-time voice conferencing appliances that support 16 kHz voice quality.
For more, check out the VoIP Developer channel on TMCnet.

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