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April 23, 2007

Interactive Intelligence Acquires Alliance's Services Division

By Spencer D. Chin, TMCnet Web Editor

Interactive Intelligence Inc. has agreed to purchase the professional services group of Alliance Systems (News - Alert) Ltd., a global provider of server and storage solutions.
The professional services group of Alliance Systems focuses on licensing, implementing and supporting Interactive Intelligence (News - Alert) contact center automation and enterprise IP telephony software solutions. The acquisition will enable Interactive Intelligence to expand its professional services organization in an effort to more effectively support its largest direct customers, many with thousands of users across global sites.
Fourteen Alliance personnel have joined the Interactive Intelligence team who, along with a channel of about 250 value-added resellers, help support the company’s more than 2,500 global customers.
“This acquisition will help us continue our initiative to aggressively expand into the high-end contact center and enterprise markets by giving our largest customers access to an even broader pool of qualified and experienced professional services personnel, including access to increased on-site managed resources,” said Interactive Intelligence founder and CEO, Dr. Donald E. Brown, in a statement. “We’re fortunate to be able to immediately add a competent, experienced, well-trained group of people, and look forward to giving the Alliance professional services team even greater career opportunities by working for a company whose business is the development and licensing of software on which they are already certified.
“This acquisition does not represent a departure from our core strategy of cultivating a strong reseller channel, but does enable us to better compete for larger opportunities where the customer requires a direct relationship, or where our partner channel requires augmented services,” Brown added.
For Alliance, the acquisition will enable the company to focus on its core business of server design, manufacturing, support and distribution.
“Our core server and infrastructure business has been growing very rapidly and we wanted to focus our resources on increasing our manufacturing capacity, engineering resources and our global logistics and support business,” said Alliance CEO, Jonathan Shapiro, in a statement.
Alliance has partnered with Interactive Intelligence since 1997 to provide high-performance, reliable and energy-efficient pre-certified servers for the company’s unified communications software suite, designed to eliminate the cost and complexity introduced by individual point products.
Spencer Chin is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page.
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