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June 29, 2010

Interact Introduces VoiceXML/CCXML Media Platform for Businesses

By Anuradha Shukla, TMCnet Contributor

SPOT VoiceXML (News - Alert)/CCXML Media Platform has been developed to support an endless array of voice applications for any business need.
Interact's SPOT is capable of supporting an endless array of telephony and IVR applications. These include applications such as Automated Out Dialing, ASR/TTS, Internet Telephony, Customer Care, Fax, Unified Messaging, Conferencing, and IP-PBX (News - Alert) among others.
All applications can be customized to suit different client requirements. Outdated legacy applications can be rewritten to VoiceXML to provide quick marketing and faster ROI.
Most VoiceXML/CCXML Media Platforms offer standard features and functionalities. The SPOT Media Platform in addition to an endless list of innovative features offers a wide array of attributes such as: Voice Recognition, Text to Speech, Least Cost Routing, the ability to send and receive faxes over IP, SMS and SIP Trunking.
Interact's Professional Services team works towards customizing specific solutions in order to meet a client's requirements.
The company's Application Development team ensures that any new application is certified with call flow documentation and testes with Interact's Award Winning Quality Assurance group.
Interact maintains constant communication with all clients during the application development process in addition to providing demo's.
During the application development process Interact's technicians are careful about meeting customer needs at all times. Keeping with the offer of customized application development, Interact's approach is to constantly maintain communication and interact at every stage to promote the correct application development in the most efficient timeframes.
The flexible and customized service provided by Interact helps our clients bring robust solution offerings to the market in a timely manner.
In February, Interact achieved Broadvox (News - Alert) certification for SPOT platform.

Anuradha Shukla is a contributing editor for TMCnet. To read more of Anuradha's article, please visit her columnist page.

Edited by Juliana Kenny

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