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May 24, 2010

Newfound and Merrill Sign Agreement, to Integrate Call Recording, IVR and VoiceXML Solutions

By Trupti Kamath, TMCnet Contributor

Newfound Communications (News - Alert), a leading provider of call recording, IVR, VoiceXML and dialing solutions for the telecommunications industry, announced a strategic reseller partnership with Merrill & Associates, a full-service technology consultancy based in California and Nevada.

Under the agreement terms, Merrill & Associates will resell Newfound's full portfolio of solutions including IP Call Recorder, VXML Dialer and MediaMixer. Through this partnership, Merrill & Associates' customers will benefit by deploying cost-effective and reliable call recording and emergency notification products from Newfound.

According to Andy Sherman, Director of Sales & Marketing at Merrill & Associates, Newfound's suite of products will integrate smoothly with the solutions that Merrill is already providing.

"The partnership will enhance our ability to bring high quality recording and notification products to our clients as we continue to look for ways to enhance their call center environments. We are excited to begin this relationship and believe that the synergies between our companies will lead to success," Sherman said.

Merrill & Associates is a leading provider of end-to-end business communications solutions, including VoIP, unified communications, voice/data convergence, messaging solutions, video conferencing, contact center applications and network/carrier services.

"We decided to partner with Merrill & Associates based on its excellent reputation in delivering IP solutions to its customers. Our product suite fully complements Merrill & Associates' expertise in SIP, CTI (News - Alert) and integrated VoIP applications, providing customers with the capability to take advantage of automated dialing and call recording solutions," Kris Hopkins (News - Alert), President and CEO of Newfound Communications said.

Newfound offers three distinct products. Newfound IP Call Recorder reliably records any phone call, at any time, for any duration in a carrier, enterprise or contact center telephony environment. Whether calls are automated or agent-driven, the Newfound IP Call Recorder is the premier VoIP recording solution to verify transactions, improve performance, optimize business processes and accurately evaluate contact center operations.

Capable of handling millions of calls daily, Newfound's VXML Dialer manages VoiceXML (News - Alert)-based outbound call campaigns and emergency alerts for carriers, call centers and enterprise. Newfound's MediaMixer delivers engaging, branded and entertaining speech applications by overlaying a second channel of audio with a complete VoiceXML platform powered by Nuance (News - Alert).

In a similar development, Newfound Communications has entered into a strategic reseller partnership with AdvanTel Networks, a full-service, nationwide technology solutions provider.

Trupti Kamath is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.

Edited by Kelly McGuire

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