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March 05, 2010

Iteris to Operate VoiceXML, IVR Traffic Information System

By Anshu Shrivastava, TMCnet Contributor

In a cooperative venture with the San Bernardino Associated Governments, or “SANBAG,” the Riverside County Transportation Commission, or “RCTC,” has awarded Iteris (News - Alert) a $1.1 million, three-year contract to operate and maintain the 511 traffic information system featuring VoiceXML and interactive voice response, or “IVR,” for the Inland Empire.
Iteris engineered and deployed the Inland Empire 511 system, or “IE511,” which launched on January 27, 2010. A traveler information system, the IE511 system provides high growth area to the east of Los Angeles with a comprehensive, multi-media, traffic, and transit information system, according to company officials.
The system features a traffic map and IVR telephone system. Company officials said that the interactive map will display travel times on major highways, changeable message signs. In addition, it’ll also display incidents and SigAlerts as reported by the California Highway Patrol.
The contract consists of an initial one-year term. This one-year term is expected to be followed by two guaranteed one-year extensions. The new contract calls on Iteris to be responsible for the Internet map and IVR telephone system which covers the entire Southern California region of the IE511 System. Additionally, the company is expected to help in routine and preventative maintenance activities.
Regularly, Iteris will report to RCTC on system up-time and user statistics. Also, the company will provide for the hosting of the IVR system, thereby reducing demands on RCTC staff, said company officials.
“Thanks to Iteris’ traveler information systems services, residents and commuters now have vital, up-to-date, and pertinent information and we can assist them in making the best decision possible for how to travel in the Southern California region,” said Robert Yates, director for Multimodal Services at RCTC.
Yates added that it’s logical to continue with Iteris to keep the service at peak performance to serve the needs of the residents, commuters, and freight operators in the two counties.
Abbas Mohaddes, president and CEO at Iteris said that the company is looking forward to expanding Iteris’ traveller information systems services in the Inland Empire and improving the mobility for the over 4 million residents of the region.
Company officials said that the work on the project is expected to begin immediately and run through January 2013.

Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu’s articles, please visit her columnist page.

Edited by Kelly McGuire

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