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January 28, 2009

Future Phone Systems Include More Collaboration Capabilities

By Stefania Viscusi, Assignment Desk Editor

In today's business world, phone systems play an integral role in keeping colleagues, customers and partners connected and communicating. As more and more technologies are being introduced that bring more powerful capabilities to the workplace, the need for more transparent network environments has arisen.
The future of phone systems includes hosted Voice over IP functionality and a number of other applications and devices that will be fully-integrated to streamline communications.
A recent VendorGuru.com white paper, "The Future of Hosted VoIP" notes that Unified Communications (News - Alert) (UC) will take over in business communications to allow for an integrated, streamlined experience.
According to the white paper, not only is hosted VoIP taking over the market, but will grow to $3.165 in revenues by 2011.
This uptake can be attributed to the technologies reduced IT maintenance demand, improved price structure and other factors that help improve productivity and collaboration levels across the board.
With unified communications, voice and data communications are provided via one real-time service so that users can move seamlessly between email, voicemail, SMS, IM, conferencing, white boarding, and more.
With UC, "phone systems "talk" to each other on a single platform," the white paper notes, making it possible for users to share their screens, view all of their voicemail, email and fax messages via one inbox, or even forward calls to their other devices.
As Voice over IP becomes more advanced, the ability to not only see who is available in real-time, but other data on them, will help businesses to improve productivity and the global reach of their operations.

Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.

Edited by Stefania Viscusi

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