Virtual Office Resource

Asian cloud company Knowlarity now offers a platform called the Knowlarity Artificial Intelligence Experience that powers AI-based business communications services. The solution, the company says, will enable organizations to lower their upfront costs, become more efficient, and do more personalization.

The lowered capital expenses are the result of the Knowlarity Artificial Intelligence Experience living in the cloud rather than requiring premises based equipment. The efficiencies are due to the solution’s ability to scale. And the personalization is possible because this solution allows organizations to delivery personalized messages to their customers.

"We have reimagined cloud telephony like never before and are set to create another disruption in the domain with the launch of our highly futuristic tool of AI-powered cloud telephony," commented Knowlarity CTO Ajay Shrivastava.

The Knowlarity Artificial Intelligence Experience will initially support Personalised Contextual Automated Calls. With this offering, Knowlarity will offer its customers control over the accent, language, and pitch, accent of every call.

"For example, e-commerce players can send out an automated call to the customer to confirm their availability before the delivery boy’s visit. This not only reduces the no-show but also allows them to boost their last-mile operations." Shrivastava recently told ET Tech.

In other recent news from Knowlarity, the company has raised $20 million in a C series funding round.

That round was led by Dubai-based private equity firm Delta Partners. Other participants included Knowlarity’s existing investors Sequoia India and Mayfield as well as a small debt-based investment from Blacksoil and Trifecta Capital. Signal Hill acted as the financial advisor.

As a result  Knowlarity has now raised $41 million. The company says that makes it the most capitalized cloud communication company in Asia.

A 2015 BroadSoft (News - Alert) survey indicates UC’s cloud market share will increase six fold by 2020, when it’s expected to reach 41 percent. The company adds that cloud-based UC is poised to grow by more than seven times in the mid-market arena. (Although Peter Radizeski in the article that follows argues that unified communications as a service hasn’t taken off.)

And more than 70 percent of respondents to a recent survey conducted by IntelliCom and TMCnet indicated they are now actively using public cloud-based UC services to some degree. Meanwhile, 26 percent said they are using them broadly across their organization.

Compared to a similar survey a year prior, IntelliCom’s Frank Stinson (News - Alert) said that these new survey results indicate broad public cloud deployments have expanded significantly while exclusively premises-based solutions are eroding.