Virtual Office Resource

Avaya (News - Alert) has been busy for the last month or so. Toward the end of February, for example, the company revamped its channel partner program, increasing rewards and reducing administrative requirements for partners. More recently, Avaya’s complete portfolio made its way into India thanks to a distribution partnership with HCL Infosystems.

With these major changes going on, however, Avaya still had time to help new customers achieve their business communications needs. Indeed, the company released details this week about how it helped Yanmar America enhance its communications situation to achieve improved call quality and company morale, as well as cost savings.

Before turning to Avaya, Yanmar America lacked a call center and call reporting functions, making it difficult to provide post-sales customer support. Being a manufacturer of energy systems products, Yanmar’s ability to provide service and parts to existing customers is critical, but its former hybrid communications solution was making this difficult.

To give its customers the service they need, Yanmar needed a business communications solution that was intuitive and let users customize their own phones, flexible enough to provide mobile and in-office capabilities, scalable to support growth, easy to deploy and support, and able to integrate new functionality as well as old.

Avaya offered the flexibility and scalability Yanmar America was looking for, while also meeting the company’s faxing, call center, reporting, and mobility requirements.

“While we were confident that Avaya would meet all our business requirements, we thought they'd be well above and beyond our budget, but Avaya was, surprisingly, very affordable,” said Brian Williams (News - Alert), IT manager, Yanmar America. “Overall, company morale was very positive after the cutover to Avaya that saves us a tremendous amount on mobile calling. We won't be challenged with an end-of-life, end-of-support issue or predicament like we were with the old system. We're confident it will be here tomorrow and well into the future, and that we have a solution in place that will grow with our business.”