Virtual PBX Featured Article

Gamma Picks Dubber for Call Recording on Teams

November 28, 2022

Dubber, a conversation intelligence and unified recording platform for service providers and their customers, has been selected by Gamma to provide intelligent call recording on Microsoft Teams.

Gamma is a telecommunications service provider in the United Kingdom with over 1,600 channel partners. Those partners will now be able to sell Dubber across all of the Gamma voice enablement portfolio. Gamma has been a Gold Partner with Microsoft for 15 years and was one of the first solutions to be certified compliance for call recording on Microsoft Teams.

With Dubber, recording compliance and secure storage are simplified  and users can easily record and enrich calls with AI technology. The platform also includes conversational intelligence tools, real-time text and speech-based insights for better communications and accuracy.

"Gamma has been at the forefront of the unprecedented adoption of Unified Communications in the UK market in the last 15 years,” said Simon Broadbent, SVP of Sales, Dubber, EMEA. “This partnership presents a great opportunity to further conversational intelligence innovation for Microsoft Teams users going forward.”

Through the new partnership, Gamma, its channel partners, and their customers all have access to Dubber’s SaaS solutions without lengthy installation and ramp-up times. Instead, businesses will be able to enjoy the benefits of the Dubber platform immediately, and Gamma and its partners will see the revenue benefits.

"We've teamed up with Dubber so our Channel Partners can offer this valuable service to their customers, enabling them to unlock the value in voice AI technologies through Gamma to capture critical voice data securely," said Chris Wade, Chief Marketing and Product Officer, Gamma.

As more and more businesses begin recording communications happening over collaboration tools in the future – whether for regulatory compliance or to deliver improved experiences – these technologies will be key in improving customer experiences and maintaining compliance.

Edited by Erik Linask



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