Virtual PBX Featured Article

Cape Cod Properties Meet Guests' Tech Needs Through Comcast

August 30, 2022

By Greg Tavarez - Virtual PBX Editor

Everyone relies on high-speed internet connection today whether at home, work, a hotel or even an airport. As more people get connected, bandwidth needs grow. In some cases, the infrastructure lags behind, creating a poor experience and resulting in an angry or frustrated user.

The Pelham House Resort in Dennis Port, Massachusetts, went through $20 million worth of renovations in 2019 with updated accommodations, a new restaurant and event venue. Resort owners also purchased and renovated hotels in Harwich and West Dennis in 2022, renaming the properties Pelham on Earle and Pelham on Main, respectively.   

That wasn’t enough, though. The hotel group saw an opportunity to expand its technology infrastructure with the help of Comcast Business's advanced technology solutions to strengthen its employee and guest experiences to better meet its business goals.

Comcast's technology spans the hotel's three Cape Cod properties and includes 100Mbps Ethernet Dedicated Internet (EDI) connection, in-room HD video and voice service lines offering reliability and high-quality connections to help Pelham Hospitality deliver a premier guest experience and seamless back-of-house operations. 

"Technology is critical to everything we do at Pelham House Resort and our sister properties as we continually seek to deliver the best guest experience that visitors have come to expect from our hotels," said John McCarthy, managing partner of Pelham Hospitality.

The EDI connection benefits Pelham House Resort's group business by enabling reliable, high-speed connectivity for guests and hotel staff alike. The high-capacity bandwidth supports multiple vendors involved with corporate events, leading to a fast and secure registration process and better experience for event attendees.

The technology also offers the capacity to connect multiple production elements for weddings or parties while simultaneously allowing wedding party guests to upload photos and videos on the Pelham House Resort Wi-Fi network.

Hotel staff also maintain reliable connection with guests, corporate clients and groups throughout their stays, further allowing the hospitality group to focus on providing high-level service to guests without having to worry about the technology.

Beyond the business solutions Comcast Business provides, Pelham Hospitality has benefited from around-the-clock customer service, in addition to managed costs, support with quick turnaround installations and the flexibility to scale for future growth.  The network innovations Comcast Business provides to Pelham Hospitality will support future expansion as the hotel group plans to build and open a new restaurant and events venue in 2024.

Edited by Erik Linask



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