Custom Glass Solutions Invests In 8x8 XCaaS

Upgrading to cloud-based communications is one of the most logical ways to improve service quality for both employees and customers, while also enabling businesses to take advantage of additional productivity tools. However, the benefits of a cloud system are essentially meaningless if the underlying infrastructure is unsecure.

Executives at Custom Glass Solutions (CSG) understand this situation all too well, as the Ohio-based glass producer recently experienced both security and reliability issues with its former communications service provider. In order to provide employees and customers with trustworthy and full functional cloud communications, CSG leaders turned to 8x8 to invest in the  XCaaS™ platform.

“Following a major security flaw with our previous provider, it became apparent that we needed to start looking for a cloud communications provider,” said Matt Cox, IT Manager at Custom Glass Solutions. “8x8 had all of the features that we needed in a secure, reliable integrated solution that met all of our teams’ employee and customer experience needs. 8x8 was the only vendor that offered everything we were looking for from a single provider, creating a truly collaborative environment for our team.”

With XCaaS™, CSG employees can now take full advantage of cloud-based contact center capabilities, team chat, video conferencing, and scalable API support, all of which meet the compliance and security standards needed to thrive in the modern business landscape.

“The ability to securely and reliably communicate, collaborate, and engage, not only amongst employees but with partners and customers as well, is what sets leading organizations apart from the competition,” added Ken Berryman, Chief Sales Officer at 8x8, Inc. “Custom Glass Solutions is using 8x8 XCaaS to openly and regularly engage customers, build strong relationships, and deliver exceptional employee and customer experiences."

Edited by Maurice Nagle