Virtual PBX Featured Article

RingByName Introduces Avaya Phone Integration

November 23, 2021

By Luke Bellos - Editor, Virtual PBX

Cloud-based phone service provider RingByName recently revealed a new solution called RingByName Bridge™, allowing businesses to easily deploy advanced cloud features into Legacy Avaya PBX systems.


Now that remote and hybrid activity are officially the norm, call center operations across the world are turning away from traditional phone systems to reap the benefits of cloud-centric telephony resources. However, the time and costs associated with such transformations can cause hesitations for leaders who want to avoid any possible delays in service.

With RingByName Bridge™ contact centers with Avaya PBX systems and SIP capabilities can easily gain access to cloud-based contact center tools and resources, without additional hardware or licensing requirements.

Avaya phone customers who utilize this new integration can benefit from features including intersystem transfers, call reporting, and data analytics. Customers will also benefit from remote/hybrid resources to keep employees functional from wherever they work.

"This is a game changer for enterprises using legacy Avaya on-premise systems which need to add additional functionality or expansion into the cloud without costly upgrades to their PBX," says Kooi Lim, RingByName's CEO. "According to Gartner Research, the replacement market for legacy Avaya legacy systems is $15 billion. This product aims to extend the life of those systems and provide additional functionality for these systems."




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