Virtual PBX Featured Article

Envera Recruits RingCentral to Upgrade Communications

August 02, 2021

By Luke Bellos - Editor, Virtual PBX

Security solutions provider Envera Systems has announced an upgraded version of RingCentral’s cloud communications solution RingCentral MVP™ will now be incorporated into the company’s internal and external processes.

Like many companies in the post-pandemic era, Envera has embraced 2021 as the year of digital transformation, a time to upgrade and enhance operations to become prepared for the opening economy. Outdated, legacy communications systems are hindering business growth and customer relationships, and are preventing many businesses from thriving in the digital age.The company sought the services of RingCentral to create better communications between employees and customers, with a particular emphasis on video capabilities. Since security issues can happen at any time, Envera wanted to offer a reliable, cloud-based system that customers can feel confident about using in any situation.

“By bringing our communications to the cloud, we were able to continuously modernize our communications capabilities. Since deploying RingCentral, we have experienced zero outages in five years, which is pretty remarkable,” said Elliot Hamby, network manager for Envera Systems. This is instrumental in enabling us to solve problems faster, provide an elevated level of service for our clients, and keep our communities safe.”

The need for consistent coverage is certainly important for customer relationships, but is becoming increasingly necessary for employee purposes as well. The new upgrade allows Envera employees to remain productive from virtually any environment, with new tools to maintain quality service without limitations.

“With RingCentral Contact Center, our agents can always call from the same familiar number, even if they’re on a different device, and even if they’re working from home,” continued Hamby. “It has already made a huge difference in our call center team’s ability to reach residents on the first try—and that has a huge impact on our overall customer experience.”

Edited by Maurice Nagle


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