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Dialpad Dealt $100M in Series E

October 06, 2020

By Maurice Nagle - Web Editor

The cloud communications market is seeing explosive adoption. Digital transformation is no longer an optional undertaking, and those providing robust cloud-powered communications solutions for the C-suite down to the contact center, are finding success from innovation.


AI-powered cloud business phone and contact center provider Dialpad, announced $100 million in Series E funding. The fresh funding will go toward Dialpad innovation, and support expanded go-to-market strategies.

Dialpad’s funding now totals $220 million with the most recent round a product of investment from OMERS Growth Equity, Andreessen Horowitz, GV, ICONIQ Capital, Felicis Ventures, Section 32 and Work-Bench.

In addition, with industry-firsts in the contact center and business communications like automated note-taking, real-time transcription and voice analytics, the $1.2 billion evaluation comes at no surprise, especially at a time when demand is surging.

“We have seen a huge increase in demand for cloud communications tools, and we are raising additional capital to meet this demand,” said Craig Walker, CEO of Dialpad. “Users want a single platform to handle voice, video, and messaging. They also want that platform to be smart; to do things like automate note-taking and provide real-time insights and answers in response to what’s happening on a call or meeting. We have invested in real-time speech recognition, natural language processing, and voice analytics on a system that works anywhere, on any device. Our goal has always been to empower the future of work, and we are thrilled to join the OMERS Growth Equity portfolio and to continue to innovate.”

The fresh funding will go toward Dialpad innovation, and support expanded go-to-market strategies.

Are your communications in the cloud?




Edited by Maurice Nagle


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