Virtual PBX Featured Article

Fourteen IP Partners with CallCabinet for Hospitality Compliance Recording

August 07, 2020

By Tracey E. Schelmetic - Virtual PBX Contributor

If you’ve used the telephone or Internet at a hotel, chances are you’ve used a system implemented by Fourteen IP. The company is a systems integrator to the hospitality industry, providing both cloud-based and on-premises telephone systems, guest engagement and both fixed and wireless guest Internet access solutions. Fourteen IP connects to hundreds of thousands of guest rooms using their Evolution Voice platform in over twenty countries, providing internet access, hotel telephony, conferencing and entertainment solutions. The company has offices in the U.S., UK, Ireland and Canada.

Now, the company has formed a strategic partnership with CallCabinet, makers of the Atmos call recording and analytics cloud platform. Atmos will provide compliance recording inside each of Fourteen IP’s globally deployed Evolution Voice Cloud PBXs. The Atmos network is natively developed for the cloud to be a secure and compliant multi-platform, multi-tenant, carrier-grade solution that is telephone system/platform agnostic.

“We’re focused on vastly enhancing guest engagement and delivering a complete range of data solutions to the hospitality industry,” said Kevin Burgess, CTO at Fourteen IP. “Our global client base will benefit immensely through the addition of CallCabinet’s versatile platform, especially when compliance recording is needed.”

The flexibility of CallCabinet’s subscription model makes it an attractive feature for hospitality businesses wanting to take advantage of speech analytics, noted Burgess. The partnership will allow CallCabinet to bring its solution to a widespread array of customers in the hospitality industry.

“We’re very enthusiastic to partner with Fourteen IP. They stand out uniquely as the premier global provider in the hospitality market,” said CallCabinet CEO Ryan Kahan in a statement. “Fourteen IP has made a deep investment in cloud technology and understanding the hospitality industry, making it easy for us to integrate compliance recording and a host of other features to benefit their customers immediately.”

Edited by Maurice Nagle


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