Virtual PBX Featured Article

CallCabinet, RingLeader Unleash White-Label Hosted Recording and Voice Analytics Service

March 06, 2020

By Maurice Nagle - Web Editor

Business communications and the contact center are a hotbed of innovation. There is a cornucopia of insight in every customer interaction, the question is, are you leveraging your data for bottom line success? I would argue most would say no to that question today, with intent to add more intelligence in the coming months and years. Well, a new partnership is aiming to accelerate adoption of these solutions.

RingLeader and CallCabinet took the wrapping off a new partnership, where the pairing launched a white-label hosted recording and voice analytics service for enterprise-class businesses.   

"We have found that businesses are seeking insights from their own data in order to improve their own operational efficiency." said Channel Manager and spokesperson for RingLeader John Crone. He went on to add, "This partnership makes RingLeader a great solution for businesses looking to improve their bottom line because RingLeader can now offer CallCabinet's analytics solution, all for a low monthly cost."

With CallCabinet’s robust call recording and analytics capabilities in conjunction with RingLeader’s Carrier-Connect, Enterprise-Connect or Crowd-Connect offers an organization more than modern communications, but also the invaluable actionable insight gained from every interaction.

Michelle Detwiler, Director of Strategic Partnerships at CallCabinet, said, "Adding our hosted recording and voice analytics to Ringleader's portfolio offers enterprises a robust solution to expand the Customer Experience beyond the Contact Center and make it affordable throughout the entire organization. Listening to customer touch points throughout the enterprise allows companies understand and take action to make the customer journey more effective and drive top line income."

How does your contact center leverage data to deliver better customer service?

Edited by Maurice Nagle


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