Virtual PBX Featured Article

NuWave Debuts Portal for Microsoft Teams Direct Routing

November 14, 2019

By Tracey E. Schelmetic - Virtual PBX Contributor

One of the many benefits of using Microsoft Teams, Microsoft’s unified communication and collaboration platform, in your enterprise is the ability to configure direct routing. Microsoft Phone System direct routing allows users to connect a supported, customer-provided session border controller (SBC) to a Microsoft Phone System. With this capability, for example, you can configure on-premises PSTN connectivity with the Microsoft Teams client. With direct routing, users can connect their SBC to almost any telephony trunk or interconnect with third-party public switched telephone network (PSTN) equipment. Some users, however, have found that direct routing onboarding can sometimes be complex and even problematic.


Las Vegas-based NuWave Communications, Inc. recently announced that it has developed and deployed iPilot, which it’s calling “the world's first fully automated provisioning portal for Teams Direct Routing Customers.” In conjunction with NuWave's Direct Routing calling plans, iPilot was designed to fully automate network onboarding and tenant provisioning. iPilot automates all onboarding from number portability, provisioning, E911 and tenant management in one simple, easy to use, secure platform, according to the company.

iPilot, together with NuWave Direct Routing, enhances Teams Voice for users seeking an all-in-one communication solution and telephone system with full Office 365 integration. NuWave's also provides Teams users with shared calling plans for more flexibility, reliability, and economy of scale.

NuWave is the first U.S. carrier endorsed by Microsoft to provide Direct Routing Calling Plans, so the company notes that it has more than 18 months experience onboarding customers.

“As a result, we have assisted even the most advanced IT professionals as they have worked through some of the complexities in the required PowerShell configurations,” said Mark Bunnell, COO of NuWave Communications, in a statement. “We are happy to announce that iPilot eliminates those somewhat complex steps and automates all tenant configuration in a simple, quick and secure platform. This allows Teams users to be making PSTN calls in minutes not days, weeks, or months."




Edited by Maurice Nagle


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