Virtual PBX Featured Article

Telestax, Kakapo Reveal Joint SMS Solution

November 08, 2019

By Maurice Nagle - Web Editor

Telephony is in the midst of transformation. Let me tell you something else you already know, it’s all thanks to the cloud. The alphabet soup that is cloud communications is showing its true colors and a new day in engagement and collaboration is dawning.

Kakapo Systems announced a partnership with Telestax to jointly release an SMS solution designed for Broadsoft-based service providers that enables users to take advantage of the Telestax Restcomm platform to send and receive SMS via the Unity application suite.

Amit Bhayani, Vice President of Application Development at Telestax adds, "Through our Restcomm portal, we can SMS enable an existing DID number, providing a one-number solution, merging both the business voice and SMS requirements. Any numbers available in the Restcomm platform are available in the Unity portal for assigning to end-users."

The newly unveiled solution empowers Unity users to SMS with contacts from Outlook contacts, BroadWorks directory, Microsoft Dynamic and a number of other prominent CRM platforms. The next Kakapo  Unity Contact Center release will show off a number of new SMS capabilities like reporting, routing and more.

Steve Tutt, Marketing Director at Kakapo Systems noted, "With this new capability, we are combining SMS and MMS with our existing instant messaging capability, which already integrates with UC-One via XMPP. This consolidates all the users messaging channels within the Unity UI. Furthermore, users can send business communications, such as PDF files, as part of their uncapped SMS bundle, greatly expanding the suitability of text for sales and customer support scenarios."

Are your communications in the cloud, yet?

Edited by Maurice Nagle



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