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Ramco Systems Selects Nexmo Messages API for AI-supported Virtual Assistants

October 24, 2019

By Maurice Nagle - Web Editor

The Future of Work is coming into focus, as advances in artificial intelligence are ushering in a new day in customer engagement. First it was the cloud, coming onto the scene faster than a storm at sea, and as the impact of these robust solutions is making a massive ripple effect brace yourself. The Future of Work, and the era of artificial intelligence is right around the corner.   

Vonage announced that Ramco Systems has selected the Nexmo API platform to introduce the Ramco CHIA virtual assistant available to customers leveraging the WhatsApp Business solution.

"Virtual assistants have truly revolutionized the enterprise applications space. With the emergence of AI and machine learning, virtual assistants like Ramco CHIA have been infused with cognitive capability that understands the user and prompts them with details even before they ask," said Virender Aggarwal, CEO, Ramco Systems. "We are excited to leverage the Nexmo messaging APIs to offer this capability our customers using the WhatsApp Business solution. Being available on a platform that is most accessed by the millennial workforce is key to increasing the adoption. We will continue to focus on our end goal of Zero UI by keeping our R&D as a priority."

In terms of virtual assistants, there are three flavors covering policy, support and ticketing. The ticketing virtual assistant allows users the ability to open a ticket via conversation, as well as the capability to track and check in on its status with AI stepping in to address FAQs. The support virtual assistant can assist by addressing over 70% of employee questions, alleviating a burden placed on HR and cutting spend. The policy virtual assistant offers instant access to company specific policies via intranet and PDFs.

"The Nexmo Messages API makes it simple and cost-effective for businesses to engage with customers around the world via the channels they prefer," said Sunny Rao, Vice President & GM Asia Pacific & Japan, Vonage. "Empowering brands the opportunity to leverage the Ramco CHIA virtual assistant on popular channels like WhatsApp Business, allows these companies to reinvent their business models with a more modern, personal way of providing services and support."

Virtual assistants will play a pivotal role in the Future of Work, is your company ready to embrace what’s coming?

Edited by Maurice Nagle


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