Virtual PBX Featured Article

MyNetFone Adds Virtual PBX Administration by Mobile Device

April 10, 2019

By Tracey E. Schelmetic - Virtual PBX Contributor

Hosted PBX phone systems have a wide variety of benefits for businesses of all sizes, in particular for small to medium-sized companies. The initial appeal for most companies is the ability to rid themselves of an unwieldy proprietary phone system that consumes a lot of IT resources and costs a fortune, sometimes unnecessarily. Traditional business phone systems can cost a fortune simply to maintain in fixed costs.  

By moving the phone system to the cloud with a virtual PBX, businesses are putting the headaches and maintenance into the hands of a third party. There are fewer expenses in the form of repairs and downtime often imposed by legacy systems’ in-house maintenance, and the virtual PBX can scale to the businesses needs more precisely, allowing companies to grow and contract, and pay for only what they use.

One of the key benefits of a virtual telephone system is the ease with which it can be administered, and the increasing flexibility with mobile devices. Communications service provider MyNetFone recently announced the launch of a new solution that allows its virtual PBX phone system to be operated via a mobile app, enabling access to the system by remote workers.

“As business hours become more flexible and staff embrace remote working, fixed desk phones are no longer suitable as the sole communications base,” according to MNF. “Replacing a fixed line number with a mobile phone, or remembering to divert phones whilst in the office, isn’t a sustainable solution for most businesses. The app eliminates this problem by allowing users to divert numbers on the go, ensuring they have total control wherever they are.”

The mobile feature allows companies to provide one contact number to customers rather than a string of cell phone numbers. This way, employee turnover won’t negatively affect customers’ ability to get in touch.  

“Our Virtual PBX App means companies can go back to supplying company numbers instead of having to give out employee-owned numbers,” said Rudra Chaudhury, MNF Group SMB product manager. “Businesses now have constant control over where an incoming call to those numbers will be forwarded to and can also maintain staff work-life balance by ensuring calls outside of work hours are routed appropriately.”

Edited by Maurice Nagle


Key Benefits

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