Virtual PBX Featured Article

PBXDom Provides Analytical Insight

December 19, 2018

By Maurice Nagle - Web Editor

A picture may be worth a thousand words, but numbers never lie. Firms of all shapes and sizes are putting numbers to work, more specifically, leveraging data to take a laser-focused approach toward improving performance.

This week, PBXDom announced an update to its phone system analytics solution, PBXDom. The enhancements entail the promise of interoperability with over 160 voice platforms – ranging from legacy PBXs to UCaaS – to leverage analytics to improve communications.


“We’re essentially taking the analog process of phone calls and upcycling the data from them to be compatible with a digital economy,” says PBXDom Founder and CEO Reza Mousavi. “Our clients can go back and analyze the past five years of their phone calls. That’s a mountain of data, broken down into bite-sized reports that can help managers identify where there are problems in the phone system and how to fix them.”

PBXDom delivers a robust phone tracking platform that provides managers access to reporting, dashboards and real time phone system data. The solution offers insight into missed opportunity and betters phone responsiveness.

“You know how they say information is power? You first need to be able to capture and then analyze it, and that is essentially what we do. Our services give companies an insight into one of their biggest and often overlooked, measures of success, the company phone system. PBXDOM provides a platform that lets you look inside your communications system and farm the wealth of valuable information inside,” says Mousavi.

The future is data-driven, embrace this reality or get left in the dust. The digital age is not an optional undertaking.

 




Edited by Maurice Nagle


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