Bright Pattern Expands Cloud Communications Presence

The cloud is a global technology, enabling a new day in technology, touching all points of industry. For customer service, the cloud is transformative, to say the least. Business VoIP and virtual PBX providers are padding portfolios with cloud contact center solutions to support growing adoption and an increased focus on customer service operations.

Bright Pattern announced an expanded presence in Ireland and the U.K. in order to improve voice quality and adhere to regional compliance. This translates to accelerated deployments, exceptional voice quality as well as the benefits of Bright Pattern’s direct upgrades.

"Our cloud contact center software is cloud-agnostic, making it easy to deploy and maintain across the globe," said Konstantin Kishinsky, CTO and Founder of Bright Pattern. "Creating a local point of presence in the United Kingdom and the Republic of Ireland took a minimal amount of effort and will greatly improve the customer service provided by our customers located and/or serving customers in these areas."

By leveraging local phone numbers, and local storage, companies are able to meet rigid compliance regulations, while simultaneously improve the quality of service provided.

Kishinsky continued, "In the past, follow-the-sun support was only feasible for large global companies. With Bright Pattern, local companies can create a global workflow in which issues can be resolved and passed between offices in different time zones to reduce delays."

Bright Pattern is aiding businesses in the omnichannel journey with its virtual contact center solution. In customer service, cloud communications are taking center stage, with robust feature sets and the promise of improved operations.

What’s in your contact center?

Edited by Maurice Nagle