Konica Minolta Enhances Customer Service Flexibility

Ask and you shall receive. At least, that is the case for Konica Minolta when it came to responding to customer demands. Customers were looking for more effective, efficient, and flexible ways to produce and distribute business communications. The choice was made to enhance its SMS cloud offering, which now permits users to send real-time, personalized texts.

Andy Emery, Pre-Sales Manager, Global and Enterprise, Konica Minolta, explained, “A 22 percent open rate is considered good for emails, but 98 percent of text messages are read and, on average, within five seconds of receiving them. This translates into faster communication, which in turn translates into quicker processes and a much more efficient business. That is why there is a growing demand for additional ways for businesses to communicate to customers and suppliers. In the digital age customers want information at their fingertips, and as soon as it becomes available. With this solution we can make information available to the right person at the right time on the right device.”

This platform integrates with Objectif Lune’s PlanetPress Connect’s workflow automation specialist. It helps to remove the need for manual intervention. Objectif Lune, along with Konica Minolta’s Cloud SMS platform, 123-TXT, only enhances functionality offerings.

“By integrating with the Konica Minolta SMS platform, customers have a new mode of distribution, advancing the way that they communicate,” added Matthew Irish, General Manager of Objectif Lune UK.

The partnership between Objectif Lune and Konica Minolta offers enhanced output options, including document retrieval notifications and document delivery notifications. An automated URL web link to an SMS allows the easy retrieval and viewing of documents. It also enables users to know when documents have been delivered and seen.

Now, how about that for customer service and satisfaction?

Edited by Maurice Nagle