Mitel Helps Mobile Carrier 3 Launch 3FrontOffice

Mobile service provider 3, which operates in Europe and Asia, is looking to kick off a new cloud-based communications service called 3FrontOffice but, in order to do so, it needs some help from Mitel. In particular, the mobile provider will power 3FrontOffice in Sweden and Denmark with the MiCloud Telepo platform.

Mitel’s MiCloud Telepo platform is a mobile cloud solution designed to enable service providers to launch cloud services and grow revenue quickly. As such, it is a great choice for 3FrontOffice.

The cloud communications service comes from 3 in Sweden and 3Kontact, a comparable offering that exists in Denmark, and aims to integrate businesses’ mobile and fixed communications networks, allowing employees to work and collaborate to and from anywhere. Prominent features of 3FrontOffice include but are not limited to a full PBX, call center, automatic call distribution, single number reach, and rich presence with the goal of ensuring a high quality, consistent user experience across all devices.

This past November, Mitel extended an existing partnership with Vidyo, integrating Vidyo’s APIs with Mitel’s offerings for high-quality mobile endpoint video conferencing.

“Without the right communications tools, businesses are at a distinct disadvantage from a productivity and competitive standpoint,” said Per Schelin, vice president, Product and Business Development, 3 Sweden. “3FrontOffice allows their employees to work more efficiently and improve customer service. Powered by Mitel cloud technology, it offers a range of capabilities that make communicating in real-time as convenient and simple as possible.”

Mitel recently outlined its vision for the cloud-powered, mobile enterprise, which would allow users to device how they connect with the device of their choice. The ultimate goal, with traditional ties to the physical office environment phased out, is to make the enterprise and mobile network seamless. By helping make 3FrontOffice a reality, Mitel is furthering this vision.

Edited by Maurice Nagle