Virtual PBX Featured Article

ISG Debuts Hosted Voice

May 08, 2015

By David Delony - Contributing Writer

ISG Technology has introduced a new virtual PBX system, Hosted Voice, which it bills as a “carrier-grade” voice system.


Columbia, MO-based company touts the simplicity and cost-effectiveness of its virtual PBX system against an on-premises solution.

“The surge in interest can be attributed to the fact that we now have the technology to provide a professional experience. We can give our customers access to the same features and professional functionality of an enterprise PBX system at a competitive price," ISG director of technology Sue Buckley said.

The company cited a report by Frost & Sullivan that said 80 percent of businesses were going with hosted solutions over on-premises PBX alternatives.

ISG and other virtual PBX providers’ biggest selling point is its cost-effective nature. With a virtual PBX, it’s the hosting provider responsible for maintaining and upgrading the PBX system. Customers also only have to contact one company if something goes wrong. The system also includes features such as on-hold music, hunt groups, simultaneous ring and presence.

The advent of VoIP and the widespread deployment of VoIP are responsible for the shift toward virtual PBX systems. VoIP has moved many of the functions of a PBX into software. A software PBX does just as good a job in a hallway wiring closet as it does in a server farm in a distant city.

Improvements in networking have made virtual PBX systems a viable alternative to expensive, on-premises systems. VoIP requires a lot of bandwidth to keep call quality at acceptable levels, and broadband Internet and faster Ethernet provides it.

If the PBX is remote, the employees can be as well. They can access the phone network on computers and mobile devices through ISG’s additional Accession package. This allows for more flexibility in where people work, whether in the office, at home or in coffee shops.




Edited by Maurice Nagle

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