Virtual PBX Featured Article

Virtual PBX Provider Unveils Concierge Service

April 21, 2015

By Maurice Nagle - Virtual PBX Web Editor

XO communications provides solutions for businesses and wholesale customers that keep them competitive in today’s always-on, always plugged-in business landscape. And recently, it announced that its already successful Hosted PBX service has been upgraded with the addition of the “HPBX Concierge.”

The new offering is a white-glove service that allows customers to call XO, and the provider can modify features of the solution as well as add, change or delete phone numbers. The personalized service puts the heavy lifting in XO’s hands while you and your business can focus on the bottom line.

"Working closely with our customers we realized that businesses do not always have the time or manpower to make the most common, basic configuration changes themselves," said Jake Heinz, senior vice president of marketing and product at XO Communications. "We answered the need for a higher level of support by offering HPBX Concierge so that customers have streamlined options for managing common administrative features of their HPBX phone service."

In addition to its new HPBX Concierge, XO recently made some additions to its unified communications suite of features to enhance the HPBX service. These include: IM, presence, Microsoft Outlook integration, Web-based collaboration, desktop and document sharing, video calling and fax-to-email capabilities.

With the enterprise moving in a decidedly mobile direction, XO is addressing this shift with the inclusion of its WorkTime mobility app as well as Virtual PBX softphone for desktop use. The flexibility provided meets the growing demand for mobile solutions head on, offering the enterprise the mobility it desires.

Hosted and Virtual PBX solutions are abound in today’s enterprise communications landscape, which makes choosing the right provider far from a no-brainer. That simply requires a business, regardless of size or revenue, to review all the options. 

Edited by Dominick Sorrentino


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