Virtual PBX Featured Article

New Virtual PBX Systems Simplify Business Phones

April 08, 2014

By Steve Anderson - Contributing Virtual PBX Writer

The business phone system: many companies rely on it as perhaps one of the simplest means to establish contact between businesses, or between a business and its customers. But with that simplicity has come a variety of options to compete in the field, and providers try to land the business of all those users out there who turn to business phone service to make contact with customers. Telx Telecom, meanwhile, is bringing out a whole new solution for businesses to use instead of the standard land-line system: a voice over Internet protocol (VoIP) hosted private branch exchange (PBX) solution.

Telx Telecom's new hosted, or virtual, PBX solution is a complete network managed voice solution that allows businesses access to a full range of services without the need to keep legacy PBX systems and other similar systems in play to keep the whole operation afloat. In addition to the wide range of services offered, a virtual PBX system allows the operation to continue moving even if local conditions might prevent certain parts of the operation from working, like local outages of certain services.

Virtual PBX solutions can offer, as noted, a wide range of services, starting with some of the standards like voicemail services, faxing capability and touchtone menu systems to the more advanced features often offered as options on more standard phone systems like conference calling systems, call auditing, and even call logging. Plus, given that the virtual PBX is hosted, the company doing the hosting is handling the call routing systems and managing the array of devices required to offer such services. This may not appeal to every company, but given that Telx Telecom has successfully provided such services to business users in the thousands, at last report, the idea that Telx Telecom can do it again is a reasonable idea to say the least.

Naturally, not every business is going to be interested in getting behind this. There are certain drawbacks to virtual PBX systems, like the regular monthly payment involved and the dependence on other companies to live up to previously established agreements. But by like token, there are certain advantages to using a virtual PBX system, starting with the fact that buying PBX equipment is a major capital expense, while using equipment owned and operated by someone else is a mere recurring bill, in much the same way that the power bill is.

After all, businesses generally don't own power generating equipment unless it's a backup to a larger grid system, so using a virtual PBX really isn't out of line. Scaling up a virtual PBX system can be an easy matter, and can even in some cases be done on a temporary basis to accommodate upward trends in calling, like at a retail operation around the Christmas shopping season. A system owned by a company would require a capital expense to upgrade, and the upgrade couldn't simply be shut down when the “busy season” ends.

There are many advantages to a virtual PBX system, and Telx Telecom looks to offer up a rather potent alternative in the field. It may not be just what every company needs, but it may be just what a particular company needs, so some further investigation may pay substantial dividends.

Edited by Alisen Downey



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