How to Convince Your Boss to Invest in UC

Unified communications (UC) is a hot topic in the telecommunications space, but if you’re not a communications pro, understanding the many branches on the UC tree might not be all that easy. If you’re someone who needs to convince a decision maker that UC is the way to go, here are a few key points to keep in mind that are a surefire way to sell the services and the benefits that come with them.  

UC is the convergence of voice, video and data services and software applications to achieve greater collaboration among individuals or groups, which improves business processes. Components of UC include video conferencing, unified messaging, smartphones, presence technologies and instant messaging.

UC helps small, medium and large businesses, as well as IT and tech support streamline information delivery, simplifying processes and making it easier for users to access and integrate into.

It integrates with communication systems already in place, including everything from business phone systems to corporate mobile phones to video calling apps to voice mail and fax services. The important thing to remember is that UC ensures fluid communication across all chosen platforms. In this way, UC and presence management works hand in hand. UC ensures all communication works seamlessly, and presence management leverages that technology to ensure people can reach you at all times.

One aspect of UC that is especially beneficial is using virtual PBX. Virtual PBX is a good choice when a company or organization can’t be bothered with complicated phone systems. There is no longer any need to worry about scalability and upgrades due to capacity requirements. Managing line cards, trunk cards or space in your capacity is not required. Virtual PBX providers handle capacity, performance and configuration of the total system.

Through UC, businesses harness the best of all worlds by being a cost effective way to get the ultimate in features without the risk or challenges of managing their network.

Edited by Alisen Downey