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Comverse Selected by Germany's Kabel BW for SAP CRM Help

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June 16, 2008

Comverse Selected by Germany's Kabel BW for SAP CRM Help

By David Sims, TMCnet Contributing Editor


Comverse (News - Alert), which sells software and systems for communication and billing services, has announced that Kabel BW, a triple-play cable operator in Germany, has selected Comverse Billing to support its subscriber base of approximately 2.3 million households.

 
Comverse is responsible for the product's integration with both the operator's existing legacy systems and with the SAP (News - Alert) Customer Relationship Management (CRM) product.
 
Kabel BW is in the process of upgrading its broadband cable network to enhance its triple-play offers and interactive services, such as video-on-demand and gaming, which are provided to 95 percent of the its cable TV households. The Comverse Billing product will also support this expanded services launch.
 
"Kabel BW is expanding its service portfolio and we needed to rely on BSS products that integrate well with each other and with our existing legacy systems," said Ralf Lahm, CIO of Kabel BW, adding that "end-to-end customer care and relationship management will maintain our edge for subscriber retention."
 
Comverse Billing and Customer Care products provide a set of active customer management products from customer self-service, ordering and activation, through real-time charging and payments.
 
John Bunyan, Chief Marketing Officer of Comverse, said the company is "pleased to be selected together with SAP's CRM product to support Kabel BW's triple-play, and eventually quad-play services."
 
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David Sims is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page.
 
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