Telemarketing Software Featured Article

Catching up with… call center vendor TouchStar (News - Alert) Software, which has announced a "record year of growth and profitability" in 2006.

Last year the company increased sales, acquired a competitor, restructured its customer support infrastructure, further developed its international business, and increased staffing to improve from 2005's results.

TouchStar remains one of the fastest growing companies in Colorado as well as in their industry, company officials claim. TouchStar was named as one of the Denver Business Journal's "Fastest Growing Large Private Companies in Colorado" for the fourth year in a row.

The firm finished 2006 with a 100 percent increase in revenue, a 280 percent increase in profitability, and recruited 120 new employees. Annual sales more than doubled from 2005 to 2006, and TouchStar had its most profitable results to date.

The company claims more than 50,000 call center agents using their products worldwide.

Last month Digisoft, a TouchStar Software company, announced a joint effort with TMCnet to conduct an online series of industry-wide webinars open to all business professionals interested in gaining a competitive edge in the call center market.

TouchStar finalized its acquisition of Davenport, Iowa-based Sigmaworx during 2006. Sigmaworx has been a provider of call center products for over 20 years, and gave TouchStar an experienced staff, a new product offering, and more than 2,000 legacy clients.

The strategic implementation of a new Customer Service Division and the development of TouchStar University's internal education program were completed as well.

TouchStar expanded abroad beginning in 2001, and has since opened international offices in England, India, South Africa, and the Philippines to create an international presence.

David Sims is a contributing editor for TMCnet. For more articles please visit David Sims' columnist page.

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Voice over IP (VoIP)	X
A real-time communications system that converts voice into digital packets containing media and signaling data that travel over networks using Internet Protocol....more

Internet Protocol (IP)	X
IP stands for Internet Protocol, a data-networking protocol developed throughout the 1980s. It is the established standard protocol for transmitting and receiving data in packets over the Internet. I...more