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Telecommunications Training Feature Articles

July 22, 2008

Certification Training for Telecommunications Pros Essential to Success

By Eve Sullivan, TMCnet Editor

Telecommunications training certification for professionals is a sought after quality, whether they are in IT, telecommunications or any other roles within an organization.
Telecom is a critical function and significant expense for a company, and when viewed as an asset, can help drive business growth. Given the role telecommunications plays in the success of a business, attention should be paid to training.
In today’s business, the telecommunications infrastructure is typically integrated into the IT infrastructure, making it a critical element to facilitate information integration and communication exchange. Therefore, requiring certification for IT professionals and not for telecommunications professionals is a contradiction.
Traditionally, telecommunications certifications have been available in the form of networking and hardware configuration training programs. While such programs are essential to the integrity of the telecommunications infrastructure, they fail to address the critical issue of services and process management.
In response to this gap in the telecommunications industry, AOTMP – an authority on telecom environment management – has developed a certification program that teaches step-by-step methodologies that empower telecom and IT professionals in their quest to overcome time, resource and budget constraints.
“The certification program is structured to provide managers with the necessary training to maximize the effectiveness and overall efficiency of their organization’s telecommunications infrastructure,” according to Tim Lybrook, president and CEO of AOMTP.
It’s estimated by leading researchers that 5 to 15 percent of telecom expenses are in error, as a result of inefficiencies, overcharges and other errors, and can contribute to a significant amount in lost profits for businesses that do not have processes and procedures in place to effectively manage these costs.

If a company’s telecommunications staff has a greater knowledge and understanding of their telecom environment, as well as the services needed and the consistent application of standards and best practices to manage these services and expenses, the enterprise will be in a better position to effectively and proactively manage its telecommunications infrastructure, according to AOMTP.
The AOMTP certification training program currently offers three- and five-day boot camps, in which all coursework, projects and testing are completed. Those who pass the 400-point certification exam with a score of 80 percent or more are awarded with credentials of Certified Telecom Management Specialist, Certified Telecom Management Executive, Certified Inventory Management Specialist, Certified Telecom Audit Specialist, Certified Vendor Sourcing Specialist, Certified Wireless Management Specialist, or Certified Telecom Management Administrator. To maintain certification, renewal exams are required every two years.
Those participating in the telecommunications training certification program incorporate their organization’s service invoices and contracts into class projects and exercises. Students are also provided with access to an online toolkit and the work completed during the program is designed to prepare participants to implement the processes and methodologies into their telecom environment upon return. The results are expected to improve the telecommunications performance overall for the enterprise.
Eve Sullivan is a contributing editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To read more of Eve’s articles, please visit her columnist page.

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