TMCnews Featured Article
August 07, 2010
Taking the Pain Out of Total Telecom Lifecycle Management
By Susan J. Campbell, TMCnet Contributing Editor
Specializing in telecom lifecycle management (TLM), Spectrum provides its customers with a simplified, yet comprehensive, enterprise solution that includes telecom expense management (TEM), managed mobility and voice and data management. With the company’s voice and data service offerings, a business of any size can find the solution that best fits their needs.
Spectrum (News - Alert) focuses on the total telecom lifecycle of the business’s telecommunications services, whether it is local or long-distance, one location or thousands, established locally or around the world. Spectrum takes the multiple out of the equation and ensures the business only has to worry about one point of contact, one responsibility and one focus for accountability. In taking this approach, Spectrum takes the confusion and complexity out of the telecom marketplace.
It is not uncommon for the average business to deal with hundreds of different contracts in multiple locations to determine the best telecom service plan. Spectrum aims to take the burden of sourcing and procurement in comparing telecom offers off the shoulders of the enterprise so key players can focus on driving the business. Spectrum accomplishes this feat by doing the legwork necessary to make the right decision. The company will look at an organization's existing telecommunications infrastructure and provide an assessment of what is and is not working. They will then establish the telecommunications services necessary to meet the needs of the company, maximizing savings through the latest technologies available on the market.
At this point, Spectrum will research all carriers to determine what they can provide and if their service is available at all the locations of the business. Spectrum makes the calls and leverages the relationships built in the industry with these carriers to negotiate the best possible pricing. As a result, the business can enjoy maximum savings.
The last stage of the process includes gathering all of the bids that match the needs of the business and presenting them to decision makers with an unbiased analysis of all telecom choices. The decision makers are then walked through the price differences and receive an explanation of the strengths and weaknesses of each carrier.
Spectrum is focused on providing client companies with the most information possible to ensure there are never any surprises in the service or the contract once a telecom solution has been selected. In doing so, the company ensures optimal satisfaction on the part of the client.
Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.
Edited by Erin Harrison
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